Frequently Asked Questions
Everything you need to know about BIQU 3D printers, components, and support.
Does BIQU Equipment offer international shipping?
Yes, we ship our 3D printers and components worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is the warranty period for BIQU 3D printers?
All BIQU 3D printers come with a standard 12-month limited warranty covering manufacturing defects. Consumable parts like nozzles and build plates have a 3-month coverage.
How can I track my order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy for electronics?
We accept returns for unused items in their original packaging within 30 days of delivery. Please note that opened electronic components may be subject to a restocking fee.
Are your components compatible with other 3D printer brands?
Many of our components, such as the BIGTREETECH motherboards and extruders, are designed for universal compatibility. Please check the specific product specifications for pinout and voltage details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.